Shipping policy

WALLACE WEAR SHIPPING POLICY

Last updated: [January 1, 2026]

Thanks for shopping with Wallace Wear. We take pride in making quality pieces and getting them to you safely. Because many of our items are made to order, shipping times can vary depending on what you purchase.

1) Processing Time (Before It Ships)

Processing time means how long it takes us to make, pack, and prepare your order before it leaves our hands.

 

  • Ready-to-ship items: typically ship in 1–3 business days

  • Made-to-order apparel (custom print/embroidery): typically ships in 5–10 business days

  • Bulk/team/business orders: processing time varies based on quantity and design complexity — we’ll confirm an estimated ship date after approval

  • Preorders: ship on or after the date listed on the product page

Business days are Monday–Friday (excluding holidays).

2) Shipping Time (After It Ships)

Once your package is picked up by the carrier, delivery time depends on the shipping method you select at checkout.

Typical delivery estimates (U.S.):

 

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority/Express (if offered): 1–2 business days

 


Shipping speeds are carrier estimates and can be affected by weather, peak seasons, or carrier delays.


 

3) Shipping Rates

 


Shipping rates are calculated at checkout based on:

 

  • package size/weight

  • destination

  • shipping speed selected

 


We may offer free shipping promotions at times — if so, details will be listed on the site.


 

4) Order Tracking

 


When your order ships, you’ll receive a shipping confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear after the label is created.


 

5) Address Accuracy

 


Please double-check your shipping address before placing your order.


If a package is returned due to:

 

  • an incorrect/incomplete address, or

  • failure to pick up/delivery refusal,

 


you may be responsible for reshipping costs once it returns to us.


 

6) Lost, Stolen, or Delayed Packages

 


Wallace Wear is not responsible for packages marked Delivered by the carrier.


If your package shows delivered but you don’t have it:

 

  • check around your home/building and with neighbors

  • contact the carrier to open a claim

  • email us at updates@wallacewear.com and we’ll help however we can

 


If a package is confirmed lost in transit, we’ll work with you on the next best step (replacement if available, or store credit/refund depending on the situation).


 

7) Damaged Items in Transit

 


If your item arrives damaged:

 

  • email us within 48 hours of delivery

  • include photos of the item, the packaging, and the shipping label

 


We’ll evaluate and make it right.


 

8) International Shipping (Optional Section)

 


If Wallace Wear offers international shipping:

 

  • Customers are responsible for customs fees, duties, and taxes required by their country.

  • International delivery times vary widely depending on destination and customs processing.

 


If you do not ship internationally, replace this section with:

“At this time, we ship within the United States only.”


 

9) Separate Policy for Custom Items (Important)

 


Because many Wallace Wear products are made specifically for you, custom items may have different rules for changes and refunds.

 

  • Custom orders may not be eligible for cancellation after production begins.

  • If you need to change sizing or details, contact us immediately at updates@wallacewear.com.

 


(Your Refund/Return Policy should back this up—shipping policy and return policy should match like peanut butter and jelly.)


 

10) Contact Us

 


If you have any shipping questions, reach out:


Wallace Wear Support

Email: updates@wallacewear.com

Hours: [Mon–Fri, 9am–5pm EST]